{"id":2151,"date":"2018-04-22T09:48:14","date_gmt":"2018-04-22T07:48:14","guid":{"rendered":"https:\/\/dev.kalli.sk\/panaszolasi-eljaras\/"},"modified":"2023-06-22T07:24:20","modified_gmt":"2023-06-22T05:24:20","slug":"panaszolasi-eljaras","status":"publish","type":"page","link":"https:\/\/www.thekallidesign.com\/hu\/dokumentumok\/panaszolasi-eljaras\/","title":{"rendered":"Reklam\u00e1ci\u00f3s \u00e9s visszak\u00fcld\u00e9si elj\u00e1r\u00e1s"},"content":{"rendered":"\n
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    Sorry, no pages was found<\/p><\/ul><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t

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    Reklam\u00e1ci\u00f3s \u00e9s visszak\u00fcld\u00e9si elj\u00e1r\u00e1s<\/h1>\n

    Javasoljuk, hogy a vev\u0151 a k\u00fcldem\u00e9ny postai \u00e1tv\u00e9tele \u00e9s fizet\u00e9se el\u0151tt ellen\u0151rizze, hogy a k\u00fcldem\u00e9ny nem s\u00e9r\u00fclt-e. Jelent\u0151s s\u00e9r\u00fcl\u00e9s (szakadt csomagol\u00e1s, deform\u00e1ci\u00f3 \u00e9s egy\u00e9b s\u00e9r\u00fcl\u00e9s) eset\u00e9n ne vegye \u00e1t a k\u00fcldem\u00e9nyt. Ha a k\u00fcldem\u00e9ny s\u00e9r\u00fclt, akkor a sz\u00e1ll\u00edt\u00f3val a helysz\u00ednen jegyz\u0151k\u00f6nyvet kell k\u00e9sz\u00edteni a sz\u00e1ll\u00edt\u00e1s sor\u00e1n \u00e9szlelt hib\u00e1kr\u00f3l. Amennyiben a csomagol\u00e1son l\u00e1that\u00f3 s\u00e9r\u00fcl\u00e9s ellen\u00e9re \u00e1tveszi a k\u00fcldem\u00e9nyt, ez az \u00d6n felel\u0151ss\u00e9ge, \u00e9s ezzel kapcsolatos reklam\u00e1ci\u00f3t m\u00e1r nem lesz m\u00f3dunkban elfogadni. A sz\u00e1ll\u00edt\u00e1s sor\u00e1n keletkezett k\u00e1rok\u00e9rt a fuvaroz\u00f3 felel. Az elk\u00e9sz\u00edtett jegyz\u0151k\u00f6nyv alapj\u00e1n a k\u00e1resem\u00e9ny kivizsg\u00e1l\u00e1s\u00e1t \u00e9s a fuvaroz\u00f3val t\u00f6rt\u00e9nt lez\u00e1r\u00e1s\u00e1t k\u00f6vet\u0151en a vev\u0151nek megfelel\u0151 \u00e1rengedm\u00e9nyt k\u00edn\u00e1lunk, illetve \u00faj \u00e1rut biztos\u00edtunk sz\u00e1m\u00e1ra. <\/p>\n

    A panaszok feldolgoz\u00e1s\u00e1ra az egyes \u00e1rukra vonatkoz\u00f3 garanci\u00e1lis felt\u00e9telek \u00e9s a Polg\u00e1ri T\u00f6rv\u00e9nyk\u00f6nyv szerint j\u00e1runk el. A 150\/2004 sz\u00e1m\u00fa Polg\u00e1ri T\u00f6rv\u00e9nyk\u00f6nyv szerint minden term\u00e9kre 2 \u00e9v j\u00f3t\u00e1ll\u00e1s j\u00e1r. <\/p>\n

    Reklam\u00e1ci\u00f3 eset\u00e9n a v\u00e1s\u00e1rl\u00f3 a reklam\u00e1lt \u00e1rut az elad\u00f3 c\u00edm\u00e9re k\u00fcldi vissza. A reklam\u00e1lt \u00e1rut megfelel\u0151en be kell csomagolni, \u00e9s tartalmaznia kell: a reklam\u00e1lt \u00e1rut a tartoz\u00e9kokkal egy\u00fctt, a sz\u00e1mla m\u00e1solat\u00e1t, a hiba le\u00edr\u00e1s\u00e1t \u00e9s a vev\u0151 el\u00e9rhet\u0151s\u00e9geit – visszak\u00fcld\u00e9si c\u00edm, telefonsz\u00e1m, e-mail c\u00edm. Az \u00e1rut csomagk\u00e9nt vagy aj\u00e1nlott lev\u00e9lk\u00e9nt k\u00fcldje vissza. Ut\u00e1nv\u00e9ttel t\u00f6rt\u00e9n\u0151 \u00e1ru felad\u00e1sa eset\u00e9n a k\u00fcldem\u00e9nyt nem fogadjuk el. A reklam\u00e1lt \u00e1rut tiszt\u00e1n kell tartani \u00e9s sz\u00e1ll\u00edtani az alapvet\u0151 higi\u00e9niai el\u0151\u00edr\u00e1soknak megfelel\u0151en, az elad\u00f3 speci\u00e1lis c\u00edmk\u00e9j\u00e9vel ell\u00e1tva. A c\u00edmke elt\u00e1vol\u00edt\u00e1sa ut\u00e1n a term\u00e9ket nem lehet visszak\u00fcldeni. Az ig\u00e9nyelt \u00e1ru vev\u0151t\u0151l az elad\u00f3ig t\u00f6rt\u00e9n\u0151 sz\u00e1ll\u00edt\u00e1s\u00e1nak k\u00f6lts\u00e9g\u00e9t a vev\u0151 fizeti.<\/p>\n

    Az elad\u00f3 visszafizeti a visszak\u00fcld\u00e9s k\u00f6lts\u00e9geit az \u00e9rv\u00e9nyes reklam\u00e1ci\u00f3 feldolgoz\u00e1sa ut\u00e1n. Abban az esetben, ha a term\u00e9khiba a j\u00f3t\u00e1ll\u00e1si id\u0151 alatt jelentkezik, a v\u00e1s\u00e1rl\u00f3 jogosult a hiba elh\u00e1r\u00edt\u00e1s\u00e1ra. Abban az esetben, ha az \u00e1ru hib\u00e1ja helyrehozhatatlan, a sz\u00e1ll\u00edt\u00f3 a hib\u00e1s term\u00e9ket \u00faj term\u00e9kre cser\u00e9li a vev\u0151 sz\u00e1m\u00e1ra, amennyiben a vev\u0151 m\u00e1s t\u00edpus\u00fa term\u00e9ket k\u00edv\u00e1n, p\u00f3td\u00edj vagy \u00e1rk\u00fcl\u00f6nb\u00f6zet megt\u00e9r\u00edt\u00e9se ellen\u00e9ben ez lehets\u00e9ges. Abban az esetben, ha a hib\u00e1s \u00e1ru jav\u00edthatatlan, \u00e9s az elad\u00f3nak nincs el\u00e9rhet\u0151 \u00faj term\u00e9ke, a v\u00e1s\u00e1rl\u00f3 nem szeretne hasonl\u00f3 term\u00e9ket, az \u00e1ru\u00e9rt kifizetett teljes \u00e1rat, bele\u00e9rtve a postak\u00f6lts\u00e9get \u00e9s a csomagol\u00e1st is, az elad\u00f3 visszat\u00e9r\u00edti a v\u00e1s\u00e1rl\u00f3nak. Legk\u00e9s\u0151bb az ig\u00e9ny felmer\u00fcl\u00e9s\u00e9t k\u00f6vet\u0151 15 napon bel\u00fcl. <\/p>\n

    A garancia nem terjed ki az al\u00e1bbiak \u00e1ltal okozott k\u00e1rokra:<\/p>\n

    \u2022 term\u00e9szetes vagy t\u00falzott mechanikai elhaszn\u00e1l\u00f3d\u00e1s
    \u2022 \u00e1ruk vagy r\u00e9szeik szennyez\u0151d\u00e9se a karbantart\u00e1s elhanyagol\u00e1sa miatt
    \u2022 az \u00e1ru olyan k\u00f6r\u00fclm\u00e9nyek k\u00f6z\u00f6tt t\u00f6rt\u00e9n\u0151 haszn\u00e1lata, amelyek nem felelnek meg az \u00e1ru szok\u00e1sos felhaszn\u00e1l\u00e1si k\u00f6r\u00fclm\u00e9nyeinek, h\u0151m\u00e9rs\u00e9klet\u00e9nek, p\u00e1ratartalm\u00e1nak, k\u00e9miai \u00e9s mechanikai hat\u00e1sainak
    \u2022 k\u00fcls\u0151 hat\u00e1sok, pl. es\u00e9s vagy t\u00f6r\u00e9s
    \u2022 az \u00e1ru illet\u00e9ktelen szem\u00e9ly \u00e1ltal t\u00f6rt\u00e9n\u0151 szakszer\u0171tlen jav\u00edt\u00e1sa vagy m\u00f3dos\u00edt\u00e1sa
    \u2022 a term\u00e9k nem a haszn\u00e1lati utas\u00edt\u00e1sban foglaltak alapj\u00e1n t\u00f6rt\u00e9n\u0151 haszn\u00e1lata
    \u2022 mechanikai s\u00e9r\u00fcl\u00e9sek – szakadt, v\u00e1gott, h\u0151s\u00e9r\u00fclt \u00e1ruk, gondatlan ar\u00e1nytalan fizikai kezel\u00e9sb\u0151l, term\u00e9kr\u00e9tegek sz\u00e1nd\u00e9kos karcol\u00f3d\u00e1s\u00e1b\u00f3l ad\u00f3d\u00f3an k\u00e1rosodott \u00e1ruk stb.
    A garancia nem vonatkozik a term\u00e9szeti katasztr\u00f3fa, er\u0151szakos k\u00e1rok, id\u0151j\u00e1r\u00e1si viszonyok, illetve sz\u00e9ls\u0151s\u00e9ges \u00e9s szokatlan k\u00f6r\u00fclm\u00e9nyek k\u00f6z\u00f6tti haszn\u00e1lat \u00e1ltal okozott s\u00e9r\u00fcl\u00e9sekre.<\/p>\n

    Jogosulatlan reklam\u00e1ci\u00f3 eset\u00e9n az \u00e1rut megfelel\u0151 v\u00e9lem\u00e9nyez\u00e9ssel visszak\u00fcldj\u00fck a vev\u0151nek.<\/p>\n

    Az elad\u00f3 az \u00e1ruval kapcsolatos reklam\u00e1ci\u00f3t sz\u00fcks\u00e9gtelen k\u00e9sedelem n\u00e9lk\u00fcl, de legk\u00e9s\u0151bb a reklam\u00e1ci\u00f3 vev\u0151h\u00f6z t\u00f6rt\u00e9n\u0151 beny\u00fajt\u00e1s\u00e1t\u00f3l sz\u00e1m\u00edtott 30 napon bel\u00fcl feldolgozza. \u00c9rv\u00e9nyes reklam\u00e1ci\u00f3 beny\u00fajt\u00e1s\u00e1val a szavatoss\u00e1gi id\u0151 a reklam\u00e1ci\u00f3 id\u0151tartam\u00e1val meghosszabbodik. Ha a reklam\u00e1ci\u00f3t a t\u00f6rv\u00e9nyben meghat\u00e1rozott j\u00f3t\u00e1ll\u00e1si id\u0151n bel\u00fcl az \u00e1ru \u00faj term\u00e9kre cser\u00e9l\u00e9s\u00e9vel rendezt\u00e9k, akkor a j\u00f3t\u00e1ll\u00e1si id\u0151 a reklam\u00e1ci\u00f3 rendez\u00e9s\u00e9nek napj\u00e1t\u00f3l kezd\u0151dik \u00fajra. A reklam\u00e1ci\u00f3 elb\u00edr\u00e1l\u00e1s\u00e1nak eredm\u00e9ny\u00e9r\u0151l a vev\u0151 a k\u00f6vetel\u00e9s jogoss\u00e1g\u00e1nak eld\u00f6nt\u00e9s\u00e9t k\u00f6vet\u0151en halad\u00e9ktalanul t\u00e1j\u00e9koztat\u00e1st kap. A panaszjegyz\u0151k\u00f6nyvet aj\u00e1nlott lev\u00e9lben k\u00e9zbes\u00edtik. Az ezzel kapcsolatos k\u00f6lts\u00e9gek az elad\u00f3t terhelik. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2155,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"yoast_head":"\nReklam\u00e1ci\u00f3s \u00e9s visszak\u00fcld\u00e9si elj\u00e1r\u00e1s - Kalli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thekallidesign.com\/hu\/dokumentumok\/panaszolasi-eljaras\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklam\u00e1ci\u00f3s \u00e9s visszak\u00fcld\u00e9si elj\u00e1r\u00e1s - 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